Returns
To return a Naked Workwear product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at monicanguyen.dsg@gmail.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Naked Workwear - Returns
Unit 16 Cooperage Green Weevil Lane
Gosport
Hampshire
PO121FY
United Kingdom
Returns Policy
– Naked Workwear -
At Naked Workwear, all of our garments are decorated to order, meaning they are customised specifically for you. As such, under the Consumer Contracts Regulations 2013, we are unable to accept returns or offer exchanges for personalised or bespoke items, unless they are faulty or not as described.
We take great care to ensure your order is produced to the highest standard. However, if you believe there is an issue with your order – such as a fault, error in printing, or the item received is not what was agreed – please contact us as soon as possible.
What to do if there is a problem:
If you experience any issues with your order:
- Please contact us within 14 days of receiving your item via our Contact Form
- Provide your order number and a brief description of the issue
- If applicable, please include photos showing the fault or error
Our customer service team will review your concern and work with you to resolve it promptly and fairly.
Non-returnable items:
Please note that we cannot accept returns or exchanges for:
- Items that have been customised with logos, names, or any form of decoration
- Garments that have been worn or washed, unless they are faulty
- Incorrect orders due to user error when placing an order (e.g. wrong size or spelling provided)
This policy ensures we comply with UK legislation surrounding bespoke and personalised goods, while also maintaining the high standards and satisfaction we aim to deliver to all our customers.
If you have any questions about your order, don’t hesitate to get in touch – we’re here to help.
