Returns Policy
- Naked Workwear -
At Naked Workwear, all of our garments are decorated to order, meaning they are customised specifically for you. As such, under the Consumer Contracts Regulations 2013, we are unable to accept returns or offer exchanges for personalised or bespoke items, unless they are faulty or not as described.
We take great care to ensure your order is produced to the highest standard. However, if you believe there is an issue with your order – such as a fault, error in printing, or the item received is not what was agreed – please contact us as soon as possible.
What to do if there is a problem:
If you experience any issues with your order:
- Please contact us within 14 days of receiving your item via our Contact Form
- Provide your order number and a brief description of the issue
- If applicable, please include photos showing the fault or error
Our customer service team will review your concern and work with you to resolve it promptly and fairly.
Non-returnable items:
Please note that we cannot accept returns or exchanges for:
- Items that have been customised with logos, names, or any form of decoration
- Garments that have been worn or washed, unless they are faulty
- Incorrect orders due to user error when placing an order (e.g. wrong size or spelling provided)
This policy ensures we comply with UK legislation surrounding bespoke and personalised goods, while also maintaining the high standards and satisfaction we aim to deliver to all our customers.
If you have any questions about your order, don’t hesitate to get in touch – we’re here to help.
